Website terms of service

ExpandUs Global is the trading name of ExpandUs L.L.C-FZ, a UAE free-zone limited liability company licensed by Meydan Free Zone under licence 2651986.01. Our registered address is Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba 1, Dubai, UAE. Contact us at hello@expandusglobal.com.

These terms cover our website, free country information, Expansion Snapshot, website chat, account and introductory services. We ask you to accept them before creating an account, requesting a Snapshot or starting chat. You must be at least 18 and have authority to act for any business you represent. Merely viewing a public page does not authorise us to charge you.

A paid engagement requires a separate accepted order and engagement terms identifying the supplier, services, price and responsibilities. No paid contract, professional appointment or authority to spend your money arises merely from a Snapshot, booking, indicative proposal or introduction. A professional firm's separate agreement governs its professional work. These terms do not amend an existing paid agreement.

Give accurate information, keep your sign-in credentials secure and tell us promptly if you suspect unauthorised access. Do not let another person impersonate you. You are responsible for actions you authorise through your account, but are not automatically responsible for unauthorised activity caused by our failure to meet our duties.

Submit only information you are entitled to share. Tell other people whose details you provide about the relevant use and obtain any required authority. Do not put passport copies, payment-card information, passwords, health information, confidential legal advice or other sensitive material into general website forms or chat. If a later service needs such material, we will agree an appropriate secure channel and purpose first.

You retain your rights in your submissions. You permit us and our service providers to process them only as reasonably needed to provide and secure the requested service, administer your account and meet legal obligations, as described in the Privacy Notice. This is not permission to sell your information or use your confidential material in public marketing.

Your Snapshot is prepared by our system using defined rules, public data and AI. It may contain errors or be out of date, and it is not legal, tax or financial advice. Please confirm important points before acting.

The Snapshot is an initial planning aid based on your inputs. AI contributes qualitative ratings and explanations. Defined rules select and order candidate markets and calculate weighted scores. A numerical score does not make the underlying assessment a verified fact or prediction.

You may contact us for an explanation or correction. Any professional review beyond the free service must be separately agreed.

The Snapshot and general website content do not determine your legal rights, eligibility, tax liability, licensing position or investment suitability. They are not a legal opinion, audit, tax filing, regulated investment recommendation or authority decision. Confirm material assumptions and current requirements before committing funds, filing documents or entering a market. We remain responsible for the reasonable care and mandatory duties applicable to the service we actually provide.

You choose whether to act on the information. We do not guarantee incorporation, bank approval, a visa, a licence, funding, sales, profitability, timing or acceptance by an authority. A target date or indicative cost is identified as such and is not a commitment to obtain an external outcome.

Where you ask for an introduction, we identify the proposed firm and its role before sharing the relevant contact or project information with it. You decide whether to appoint it. Firms retain independent responsibility for their advice, professional judgment, authorisations and statutory obligations. A listing or introduction is not a government endorsement or an assurance of every future act by the firm.

Our standard paid model is an all-inclusive market-entry package sold by ExpandUs, with ExpandUs paying partner firms as principal. We provide market-entry consultancy and project management; regulated work is performed and filed by independent licensed partner firms. Direct customer engagement and payment of a professional is an alternative only where expressly selected in the paid Order. Customer share capital goes directly to the customer's company. We do not collect professional fees as agent or provide or arrange nominee shareholders.

Paid packages become available only after the required permissions and compliance arrangements are in place. Free information or a booking does not authorise covered formation or other regulated activity. We remain responsible for our contracted package, subject to the paid terms and mandatory professional independence. We disclose lawful referral payments and material conflicts; no prohibited fee sharing or referral is authorised by consent. You may communicate directly with your professional and use other advisers.

In every country, licences, registrations, incorporations, approvals, visas, permits and bank accounts are determined by authorities, banks and other third parties. ExpandUs prepares and submits applications, or arranges this through licensed partners, with reasonable care within an agreed paid scope, but does not control or guarantee the outcome or timing. We are not responsible for refusals, delays, restrictions or conditions outside our reasonable control, including an institution's policy or decision; changes in law, criteria or procedure; background, ownership, sanctions or compliance checks; outages or backlogs; or incomplete, inaccurate or late customer information. This does not excuse our own or an engaged package partner's error or lack of reasonable care. We notify the customer promptly, provide the reason where given and lawfully disclosable, and explain the options. Paid cancellation and refund rights follow the engagement terms.

You may access the website and use the Snapshot and other outputs supplied to you for your own business planning. You may share them with your colleagues, group companies and professional advisers, provided their indicative nature, sources and relevant qualifications remain clear. To the extent we hold rights in those outputs, we grant you a non-exclusive licence for that use. Third-party material remains subject to its applicable rights and any stated licence; AI output may not be unique or capable of exclusive ownership.

We retain rights in our website, branding, software, scoring methodology and pre-existing templates. Except where law permits, you must not copy or sell our website or service as a competing product, remove attribution or access restrictions, or use our name or logo to imply an endorsement. Ordinary linking to publicly available pages is permitted if it is accurate and not misleading.

Do not use the service unlawfully; upload malicious code; probe or bypass security without permission; access another person's account; abuse staff or other users; send spam; or use automated extraction that materially disrupts the service, defeats access controls or infringes rights. Report suspected security problems privately to hello@expandusglobal.com and avoid accessing other people's data.

We take reasonable steps to keep the service available and secure, but maintenance, faults and external events may interrupt it. We may correct content, improve features or discontinue a free feature. Where practicable, we give reasonable notice of a material withdrawal affecting an active account and an opportunity to obtain your available records. A website change does not alter a paid commitment.

We identify the version and date of these terms. A material change applies prospectively after reasonable notice and, where required, fresh acceptance. It does not rewrite an accrued claim or an existing paid engagement. If you do not accept the changed terms, you may stop using the affected service and close your account.

We may restrict access where reasonably necessary to address misuse, a security risk, a legal requirement or a material breach of these terms. We normally explain the reason and allow a reasonable opportunity to correct a remediable breach. We may act immediately where delay would cause harm or disclosure is legally restricted. A restriction should be proportionate to the issue.

You may ask us to close your account at hello@expandusglobal.com. Closure ends access, but information may remain for the periods and legal reasons set out in the Privacy Notice. We provide a reasonable route to obtain your available records before deletion, subject to identity checks and legal restrictions. Statutory data rights remain available separately.

We provide the service with reasonable skill and care. Nothing here excludes a promise expressly made to you or a right or remedy that cannot lawfully be excluded.

Subject to the next paragraph, our total liability to you arising from the free services covered by these terms is limited to AED 1,000 for all connected claims. A paid engagement has its own liability provisions. For contractual claims, neither party is liable for loss of profit, revenue, business, opportunity or goodwill, or for indirect or consequential loss, except where the law does not permit this exclusion. Each party must take reasonable steps to reduce avoidable loss, and no person may recover the same loss twice. Nothing here changes a statutory limitation period.

The cap and loss exclusions do not apply to fraud, wilful misconduct, gross fault, death or personal injury where liability cannot lawfully be limited, liability for harmful acts, which Article 257 of the UAE Civil Transactions Law does not allow to be excluded or reduced, responsibility for fraud or gross fault under Article 334(2), or any other liability or consumer, privacy or statutory remedy that applicable law prohibits us from limiting. They do not prevent a regulator from exercising its powers or reduce a right to the return of money that we must repay. If a mandatory rule provides greater protection, that rule prevails.

Our Privacy Notice explains how personal data is used; our Cookies Notice explains browser storage and optional choices; and our Service Providers page identifies relevant suppliers. These notices do not make marketing consent a condition of receiving a free service. Accepting these terms is separate from optional contact, marketing and cookie permissions. You can change or withdraw an optional permission through the stated channel without changing the lawfulness of earlier processing.

Contact hello@expandusglobal.com with a service complaint. We acknowledge complaints within two business days and aim to give a substantive response within 10 business days. Privacy requests and complaints may be sent to privacy@expandusglobal.com, with hello@expandusglobal.com as a backup. Applicable statutory procedures and deadlines prevail.

UAE federal law and the laws applicable in the Emirate of Dubai govern these terms. The Dubai Courts have exclusive jurisdiction, subject to any mandatory consumer or other rule giving you a different forum or protection. Nothing requires you to give up a right to complain to an authority or to seek urgent relief.

If a provision cannot be enforced, it is removed or limited only as necessary and the remaining terms continue. A failure to enforce a right is not a waiver.